Success Story
Resolving PIN Pad Pain with Seamless Automation to Improve Operations
Single Source of Truth
Established the ServiceNow CMDB as the authoritative system for payment device management.
Automated Governance
Integrated existing technologies to automatically track devices and support compliance requirements.
Enhanced Operations
Improved inventory accuracy and visibility while freeing teams from manual tracking activities.
A global fast-casual restaurant chain serving over 750,000 daily customers struggled to efficiently manage and maintain PCI compliance across its nearly 10,000 PIN Pad devices. Tracking and compliance efforts were highly manual, siloed across different applications, and existed largely outside of the company's ServiceNow configuration management database (CMDB), creating operational bottlenecks and limiting real-time visibility.
AJUVO eliminated manual tracking for ~10,000 payment devices, creating an automated, unified CMDB to ensure PCI compliance for more than 750k daily customer transactions.
As a trusted advisor, AJUVO partnered with the organization's stakeholders to implement a robust governance and automation process. AJUVO integrated the company’s existing technology with a ServiceNow solution to automatically track payment devices throughout their lifecycle. By establishing the ServiceNow CMDB as the central repository, the team enabled automatic data updates for key events like restaurant openings, warranty exchanges, and device decommissioning.
The result is a dramatically improved payment device inventory with unprecedented accuracy and visibility. With cleaner, real-time data acting as a single source of truth, the organization can confidently maintain compliance, proactively resolve issues, and optimize field service operations to focus on delivering an exceptional customer experience.
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