What We Do

IT Workflows

Unparalleled expertise in design, implementation, and deployment of ServiceNow IT Workflows

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IT Operations Management
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IT Asset Management
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IT Service Management
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Application Portfolio Management
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Strategic Portfolio Management
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Business Continuity Management

IT Operations Management (ITOM)

Whether starting new or cleaning up, our custom CMDB methodology will align your model with CSDM, optimize the data to provide value to consuming processes, and establish governance to help keep it on track for the long haul.  Let automation do the heavy-lifting of populating your CMDB. 

Avoid the noise by implementing Discovery aligned with your CMDB model & governance.  Strategically, incrementally map Business Services and IT Components so that APM can provide better utilization and financial insights, and better assess Risk across your organization.

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CMDB

  • Provide value to your platform
  • Align class, attribute, or relationship model with CSDM
  • Govern for long-term success
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Discovery

  • Populate CMDB efficiently, strategically
  • Identify key relationships automatically
  • Manage discovery; don’t let it manage you
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Service Mapping

  • Automatically identify key relationships for business services
  • Reduce outages, improve insights for app and infrastructure owners
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IT Asset Management (ITAM)

IT Asset Management encompasses processes for deploying, maintaining, upgrading, and disposing of IT assets, and tracking and monitoring the usage of those assets throughout their lifecycle. By tracking hardware and software usage, companies can reduce licensing and support costs, and enforce compliance with policies and regulatory requirements.

Effective ITAM can also reduce waste by eliminating shadow IT and idle devices, and help to ensure all IT assets are deployed with the proper security protocols and protections in place.

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Hardware Asset Management

  • Reduce licensing and support costs
  • Enforce policy and regulatory compliance
  • ​Get ahead of shadow IT

IT Service Management (ITSM)

AJUVO helps companies simplify and standardize ITSM capabilities to build more collaborative relationships with internal and external I customers. Leveraging metrics and visibility, mobile apps, virtual agent capabilities, and access portals, AJUVO helps IT organizations “shift left” to meet customers as close as possible to their initial point of contact.

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Process Optimization

  • Remove unnecessary steps
  • Align with business needs
  • Meet audit/compliance requirements
  • Quickly resolve bottlenecks with 360 Dashboard insights
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User Experiences

  • Provide intuitive, informative interfaces
  • Engage quickly with mobile
  • Build people-focused portals
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Virtual Agent

  • Get employees answers quickly, 24×7
  • Reallocate support resources to more complex tasks
  • Decrease 2nd-level support time with improved qualification

Application Portfolio Management (APM)

APM is an integral part of your digital transformation journey, where “power of the platform” really becomes evident. Are you paying for underutilized applications? Has Shadow IT introduced overspending on redundant capabilities? Do your enterprise architects and app owners have the info they need to make strategic decisions?

AJUVO guides you along the path from CDSM alignment to business application portfolio maturity, helping your organization to:

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Reduce cost by retiring duplicate and underutilized apps
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Eliminate risk to critical business apps from out of date technology assets
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Build business capability maps linked to business apps & services
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Ensure architectural plans align with technology and strategic goals

Strategic Portfolio Management (SPM)

Evolve beyond managing a specific project, program, product, or initiative into aligning work with business strategy. Where Project Management is about doing things the right way, SPM is about choosing the right things to do.

Designed as a marriage of methodologies, capabilities, and processes, and supported by fully integrated technologies, ServiceNow SPM empowers decision makers with the insights they need to evaluate and fund the investments that matter most. AJUVO helps companies link their specific and unique strategies and operations with ServiceNow’s industry-leading SPM principles, practices.

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Digital Portfolio Management

  • Strategic decisions based on Service value and roadmap
  • Owner focused insights into cost and availability
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Project Portfolio Management

  • Align with strategic and financial objectives
  • Portfolio governance and oversight for executive stakeholders
  • Address capability/capacity gaps quickly
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Agile Development

  • Unified backlog across platform workstreams
  • Real-time visibility into Program/Product development
  • Seamlessly integrate with Release/DevOps lifecycle

“Collaborating with AJUVO to upgrade from Fairchild’s Maestro to an out-of-the-box resiliency solution from ServiceNow ensured we had a team of experts deliver an expedited implementation.

Senior Manager, IT Service Management, Major Aerospace & Manufacturing Company

Business Continuity Management (BCM)

AJUVO is the leading ServiceNow partner in Business Continuity, period. We built the original BCM application that ServiceNow ultimately acquired and re-platformed into their BCM solution offering.

BCM incorporates the advanced scenario-based planning and preparation that an organization needs to ensure it can maintain normal operations or quickly resume operations and mitigate damages in the event of sudden unexpected occurrences or disasters.

Whether the focus of your resiliency planning is on the Business Process, Application, or Site, everything the organization needs to quickly and effectively minimize disruptions is in one place – your ServiceNow platform.  It’s the next step in the Better Together story.

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Assess

  • Remove arbitrary, emotionally based priorities
  • Provide standardized business service prioritization across organization
  • Assess across key business metrics
  • Identify key dependencies
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Plan

  • Ensure plans meet compliance/audit requirements
  • Provide consistent recovery procedures with detailed tasks
  • Automatically assign key assets
  • Ensure consistency through guided reviews and approvals
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Recover

  • Immediately activate plans based on impact
  • Prioritize recovery objectives and tiers
  • Configure automatic failover of business applications
  • Minimize business disruptions
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“I have been working with AJUVO for over 3 years as part of establishing our robust resiliency program covering pharma manufacturing and critical IT services and environments. Aside from their support in implementing and building upon the ServiceNow Business Continuity Management (BCM) solution, being able to leverage AJUVO’s expert guidance and direction on how to maximize our investment across ServiceNow and establish a best practices resiliency program has been an essential part of our overall Risk Management approach.”

IT Director at a Global Life Sciences Pharmaceutical Company

"Collaborating with AJUVO to upgrade from Fairchild’s Maestro to an out-of-the-box resiliency solution from ServiceNow ensured we had a team of experts deliver an expedited implementation. This collaboration had proven to be very effective, knowing not just that the team had experts in the tool but also knew about our implementation of Maestro. This allowed us to cross that bridge on technical features and data."

Senior Manager, IT Service Management, Major Aerospace & Manufacturing Company