See how AI can help customers get answers faster, reduce service-team busywork, and help field technicians resolve issues on the first visit.

Customer expectations continue to rise while service leaders contend with flat budgets, increasing case volume, and teams that must often accomplish more with fewer resources.

This ServiceNow eBook explores how AI agents and connected workflows can improve customer service and field service by delivering personalized self-service, helping employees resolve issues faster, and creating experiences that strengthen customer loyalty.

Key Findings

The eBook highlights that:

• 69% of customers are likely to switch brands following a poor customer service experience
• 84% are likely to recommend a brand after receiving great customer service
• 64% of executives expect AI agents to significantly improve customer service and satisfaction
• 80% of common customer service issues are projected to be resolved autonomously with agentic AI by 2029

What You'll Learn

Download the eBook to explore:

• How AI agents can deliver personalized self-service and reduce routine work for human agents
• How connected workflows can orchestrate service across front-, middle-, and back-office teams
• Ways AI can improve scheduling, diagnostics, work-order execution, and first-time fix rates in field service
• How Lenovo and Bell have used ServiceNow AI to improve resolution speed and service operations
• Why governance, responsible AI, and a unified platform matter when moving beyond isolated pilots 

Why This Matters

Customer loyalty is shaped by every interaction, from finding an answer online to resolving a complex issue in the field. Delays, repeated transfers, and disconnected teams create friction that can quickly send customers elsewhere.

AJUVO helps organizations use ServiceNow Customer Service Management, Field Service Management, and workflow automation to connect service operations and create faster, more consistent customer experiences.