A global enterprise was managing customer service through a complex Salesforce environment with multiple case types, entry points, and integrations. While it functioned on the surface, the underlying structure created operational strain and did not align with the organization’s long-term platform strategy.

AJUVO helped transition customer service operations to ServiceNow as part of a broader enterprise shift. This was not a simple system replacement. The team had to preserve continuity across customer interactions while redesigning how service was delivered behind the scenes.

The result was a more unified and supportable customer service model. By aligning the solution to the organization’s platform direction, AJUVO helped create a foundation that could scale with the business and support future growth.